*Hammer + Buyer's Premium
zSuite
Reward Tiers
Frequently Asked Questions
General Program Questions
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The Z Suite is Zachys’ client recognition program designed to reward and elevate our most engaged collectors across both Auction and Retail. The program brings together enhanced access, personalized service, exclusive experiences, and special opportunities reserved for our valued clients.
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At Zachys, we want our relationships to be built on more than transactions —we want to build them on trust and partnership. The Z Suite was created to better recognize and reward those relationships through a more elevated and personalized experience. It also reflects our commitment to continually improving the way we serve our clients by creating greater consistency, accountability, transparency, and access across both Auction and Retail. As Zachys continues to grow, The Z Suite ensures we are always raising the standard of service and experience for our collectors.
Client Service & Concierge
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Yes. Members of The Z Suite will have dedicated Auction and Retail representatives to provide a more personalized experience across both businesses.
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Absolutely. Zachys can assist with cellar strategy, collection development, storage guidance, and collecting advice.
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Yes. Our team can assist with gifting, corporate orders, and customized purchasing support.
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Yes. Recommendations and opportunities will become increasingly personalized based on your collecting interests and purchasing history.
Other Questions
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No. The program is currently structured for individual client accounts only.
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Returned, refunded, or cancelled purchases will not count toward qualification totals.
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No. Benefits associated with The Z Suite are non-transferable.
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No, though certain events may have limited capacity depending on availability.
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Yes. Qualification is based on your combined annual spend across both Zachys Auction and Retail.
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Yes, buyer’s premium is included toward qualification totals.
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They are not included.
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Qualification is based on calendar year spend.
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Your official Z Suite tier is based on your total qualifying spend from the previous calendar year and is formally confirmed at the beginning of each year. However, if you reach a higher qualifying tier during the current calendar year, your status may be upgraded and eligible benefits associated with that new tier may begin immediately. If qualifying spend decreases year over year, any applicable tier adjustment would take effect at the beginning of the following calendar year.
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Unfortunately, not. Status and benefits are tied to individual client accounts and are non-transferable.
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Please contact your Zachys Retail or Auction representative, or our Client Services team.
Pricing & Allocations
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Yes. Members will receive access to highly allocated and limited-production wines. As always, these opportunities are first come first served
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Absolutely. Certain offers, allocations, and opportunities will be reserved exclusively for Z Suite members, and many will sell out prior to becoming available to wider client list
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No. While many wines and offers may include Z Suite advantages, certain products and opportunities may be excluded.
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Not always. Certain promotions or special offers may not be combined with Z Suite benefits.
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Absolutely — this is one of the things Zachys does best. Our team can assist in sourcing rare and difficult-to-find wines from around the world.
Experiences & Events
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Yes. Members will often receive priority or advance access before events are released publicly.
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Yes, depending on the event and availability.
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Yes. Some highly limited experiences and events may be reserved for select tiers within The Z Suite.
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Yes. Zachys plans to offer select global experiences and international opportunities for qualifying members.