FAQs

Shipping rates vary depending on the destination, quantity, size, weight of the order, and desired delivery timeframe. You'll see available options based on your zip code during checkout.

Yes! We offer a special summer wine delivery service to the Hamptons every other Thursday from May 28th to September 3rd (subject to extension).

Where We Deliver in the Hamptons: Amagansett, Aquebogue, Bridgehampton, East Quogue, Hampton Bays, Jamesport, Laurel, Mattituck, Middle Island, Montauk, New Suffolk, Peconic, Quogue, Riverhead, Sagaponack, Sag Harbor, Southampton, Wainscott, Water Mill, Westhampton, Westhampton Beach, East Hampton

Hamptons Delivery Cost: $50 per delivery for up to 10 cases (90 liters). $50 for every additional 10 cases thereafter.
To request Hamptons delivery, select "Local Delivery" at checkout. For orders of 30+ cases, email clientservices@zachys.com for assistance.

All deliveries are made in our air-conditioned vehicles. Temperature-controlled delivery is available for an additional fee.

Yes! You can pick up your online order at our Port Chester, NY location. Choose the "Pickup" option during checkout. We'll email you to confirm your order and when it's ready. Bring your order number and a valid ID. If someone else is picking up your order, please inform us in advance at clientservices@zachys.com.

The Protection Fee insures your purchase against breakage, theft, or fire during delivery. It does not cover damage due to shipping in unsuitable weather at your request, or cork failure. By waiving the fee, you release Zachys from responsibility for issues during transit.

The Protection Fee doesn't cover extreme heat or cold damage. If temperatures are forecast to be below 40°F (4.4°C) or above 80°F (26.6°C), we recommend storing your purchase for free in our temperature-controlled warehouse for up to 90 days. If you'd like us to hold your order for longer, please contact us to discuss your needs.

Due to size and weight, OWCs and cartons aren't automatically included but can be shipped within the U.S. for $12 per case/carton if available. Contact clientservices@zachys.com or (866) 922-4971 to arrange this. Kindly note that the Protection Fee only covers the wine, not the cases.

Choose the Protection Fee option at checkout to safeguard your order from theft, breakage, and fire during transit. Please be aware that weather-related damage is not covered by this fee.

Additionally, we suggest using Styrofoam and cold packs for added protection. Styrofoam packaging is added per item. For example, if you have 36 standard 750 ml bottles, we recommend adding 3 Styrofoam Shipper 12-packs. Cold Packs typically reach ambient temperature after about 8 hours, making them ideal for Overnight service, but some condensation may occur.

If your wine arrived in its original wooden case, it will be displayed as a separate item that you can select to add to the Cart along with the wine.

If your wine didn't come in its original wooden case, you can add it as an ‘Add-On’ product to your cart. If, for any reason, the case is unavailable, we’ll remove the line item before processing your request.

We'll keep your order on hold for pickup for up to three weeks. If your order hasn't been collected within this timeframe, it will be canceled, and your items will be returned to storage. We appreciate your understanding that order preparation, coordination, and return processes take time and effort on our end; hence, a $35 storage return fee will be charged if your item/s needs to be returned to storage.

If you have an account, sign in at zachys.com and navigate to "Stored Wines." Our intuitive interface lets you view your wines and export the list as a spreadsheet. If you don't have an online account, you can create one using the same email address associated with your storage account.

Withdrawals are reflected within 24 hours. Updates for products awaiting intake may take up to 3 weeks.

Log in to your Zachys.com account, select the wines you want, and follow the checkout process. Choose from shipping, local delivery, in-store pickup, or freight forwarding. For added protection, you can add order protection, cold packs, and Styrofoam.

Our New York Fine Wine Storage team oversees our storage service and will invoice you periodically based on the number of bottles stored. If you recently made a Zachys purchase and opted for our 90-day complimentary storage, you have nearly three months to decide whether to continue storing or ship your order. If we don't hear from you within 90 days, your wines will remain in storage, and storage fees will apply.

You can either contact us to arrange pickup/shipping or let us know if you want to continue storing your wines (storage fees will apply).

We can provide a list of suggested carriers/storage companies. Select "Freight Forward – Other" at checkout if your preferred carrier isn't listed. Then, contact your carrier, arrange payment, and have them contact us at clientservices@zachys.com to coordinate pickup. Our warehouse is open Monday-Friday, 7:30 AM to 1:00 PM, at Docks 3 or 4, 30-A Midland Ave, Port Chester, NY. Orders are usually ready for pickup within two days.

You have three weeks to pick up your order. If not picked up, it will be canceled, and your items returned to storage with a $35 fee.

Zachys operates consolidated carrier shipments from New York to Washington, DC, Florida, Los Angeles and Texas. If you wish for your order to be part of one of the shipments, please select the corresponding option for your location at Checkout. You'll be able to click here;  to learn the shipment schedule and key dates. The shipment will be delivered to one of our partner facilities listed below, and you will receive notification of its arrival. From there, you will be responsible for arranging for the final mile pickup and transportation to your chosen destination.

Depending on your chosen shipment and destination, you may pick up from these locations:

WASHINGTON, DC
UOVO Wine Storage — Northeast DC
3521 V St NE, Washington, DC 20018 
Phone: 771 210 1152

FLORIDA
Uovo Wine Storage
3159 N Andrews Avenue Ext
Pompano Beach, FL 33064

LOS ANGELES
Jim Lewis and Associates
13152 Raymer St, North Hollywood, CA 91605
Phone: 818 452 9187

TEXAS
Nos Caves Vin
2501 Wroxton Rd, Houston TX 77005
Phone: 832 727 1002

If you’d like to learn more about our consolidated shipments to your location, don't hesitate to contact clientservices@zachys.com.

If your wine arrived in its original wooden case, you can add it to your cart during checkout. If not, you can add it as an "Add-On" product. If the case is unavailable, we'll remove the line item.

In the rare event a stored bottle is unavailable or damaged, we'll refund the original retail price.

Choose the Protection Fee at checkout to protect against theft, breakage, and fire (weather-related damage not covered). You can also add Styrofoam packaging and cold packs for extra protection.