Frequently Asked Questions


How do I create an account?

To create a new account with Zachys: 

  • Go to zachys.com and click on the “My Account” icon (look for the outline of a person next to the shopping cart image) in the top righthand corner of the webpage.  

  • Click “Create Account” from the two drop-down options.  

  • Enter your name, email address and password. You may also use your social profile to create an account. 

  • Click the “Register” button to submit your credentials.  

Please note that Zachys communicates important order status information using the email address you enter, so make sure it’s one that you use and/or access regularly. 


How do I log in with an existing account?

To log in with an existing Zachys account: 

  • Go to zachys.com and click on the “My Account” icon (look for the outline of a person next to the shopping cart image) in the top righthand corner of the page.  

  • Click “Login” from the two drop-down options.  

  • On the following page, enter your email address and password, or select the social media profile, associated with your account. 

  • Click “Sign In”.  

I forgot my password. How do I retrieve it?

To reset your password if you’re locked out of your account: 

  • Go to zachys.com and click on the “My Account” icon (look for the outline of a person next to the shopping cart image) in the top righthand corner of the page.  

  • Click “Login” from the two drop-down options.   

  • Click “Forgot Your Password?” just below the address and password fields.  

  • You will be directed to a new page where you will need to enter the email address associated with your account.  

  • You will receive a password recovery email from wines@email.zachys.com.

  • Click “Reset Password” in the email. You’ll be directed to a password reset page

Where can I update my address, email address, and credit card information?

  • Go to zachys.com and click on the “My Account” icon (look for the outline of a person next to the shopping cart image) in the top righthand corner of the page. 

  • Select “Login” from the two drop-down options.  

  • Enter your email address and password, then click “Sign In”.  

  • Select the Account option again, then either edit or add an email, billing or shipping address from the options shown, or select “My Saved Cards” from the left-hand navigation to edit credit card details. 

  • Update your mailing address, email address and billing details.

Orders & Payment

Inventory Availability

  • In Stock
  • Pre-Arrival

I have a promotional or discount code that I’d like to use. Where do I enter it?

Redeeming a promotional code or discount code on the website is simple: 

  • On the cart screen, enter the code the bottom left then choose “Apply Promo Code”. 

  • You will see confirmation that the code has been accepted when the button turns green, and a message will appear at the top of the Shopping Cart  

  • If there was a typo in the code entered, or the code is not valid for the purchase, the button will turn red.

Do note that some promotional codes have restrictions (good for in stock purchases only, not valid on spirits, etc.), so please verify that your bottles are eligible for discount.

I have a special request or special instructions for my order. What should I do?

No problem! There is a “Special Instructions” box in the Delivery Method section of the checkout process. Be as specific as you can in this box so our Customer Service representatives may assist you. Zachys will do our best to fulfill special requests but cannot guarantee that all requests will be fulfilled.

My order is a gift. How do I send it?

That’s great! Who doesn’t love a gift, especially when it’s wine or spirits? Here’s what to do:  

  • Once you have chosen your items and added them to your cart, click on “My Account” at the top right of the page (look for the outline of a person next to the shopping cart image). 

  • Select “Login” from the two drop-down options. 

  • Add the delivery address of the new recipient.

  • In the Delivery section at checkout, select “Yes” next to the “Is this a gift?” option  

  • Add a Gift Message and / or Gift Wrap for your chosen items.

Please be advised that for safety reasons, the box itself cannot be wrapped.


Shipping Tips

Would you like to place an order with Zachys that needs to be shipped? Here are some helpful tips to make the process go smoothly.

Shipping and Delivery Restrictions:

We arrange delivery of wine to most states. When you check out, our system will provide you with a list of available options and pricing. However, we are only able to arrange for delivery of liquor and spirits within New York State and Washington, D.C. at this time. If you have questions, please contact us.

Delivery Rates

Delivery rates vary based on where a package is shipped; the quantity, size and weight of bottles in the order; and the timeframe in which you need to receive it (Ground vs. Express Shipping). At checkout, you will be provided with options for delivery methods based on your “Ship To” zip code, as well as price and estimated delivery timing.

Most of our clients across the country will receive their wine and spirits shipments via our FedEx or UPS partners, but if you happen to be shipping to a location in the vicinity of our Port Chester, NY, or Washington, D.C., locations, there are additional options available to you. Zachys offers a local delivery service to parts of southern Westchester County, NY, and southwest Connecticut, as well as throughout all of Washington, D.C. If using the Local Delivery shipping method, Orders with a pre-tax total of $250 will incur a $25 fee, and orders with a pre-tax total of $250 or more will ship for free. Zip codes eligible for free delivery are listed below. Note that to take advantage of this service you must select NY Local Delivery or DC Local Delivery in the Delivery Methods section at checkout. Otherwise, your packages will ship through our national carrier partners.

Westchester County and Connecticut zip codes eligible for free delivery: 06830, 06831, 06836, 10502, 10503, 10522, 10528, 10530, 10533, 10538, 10543, 10550, 10552, 10553, 10573, 10577, 10580, 10583, 10601, 10602, 10605 - 10607, 10610, 10701, 10703 - 10710, 10801 and 10803 – 10805. Washington, D.C. zip codes eligible for free delivery: 20001 - 20013, 20015 - 20020, 20022 - 20024, 20026, 20027, 20029, 20030, 20032, 20033, 20035 - 20041, 20043 – 20045, 20050, 20052, 20053, 20056, 20057, 20064, 20088, 20090, 20091, 20099, 20202, 20204, 20228, 20230, 20240, 20245, 20260, 20307, 20317, 20319, 20336, 20373, 20374, 20388, 20390, 20391, 20398, 20405, 20410, 20415, 20416, 20418 – 20420, 20426, 20427, 20429, 20436, 20439, 20444, 20451, 20460, 20463, 20472, 20500, 20506, 20510, 20520, 20535, 20540, 20551, 20553, 20560, 20565, 20566 and 20593

What is the protection fee? What does it cover?

In return for payment of the Protection Fee, purchased wines will be protected solely against breakage or fire during delivery to the customer’s declared point of destination. By waiving the Protection Fee, you release Zachys from any and all responsibility for what may occur to your order while in transit.

Can Zachys ship internationally?

Zachys may arrange for delivery to certain overseas countries. Please email us or speak with a customer service associate via phone (866-922-4971).

The weather is warm or cold in my area right now and I am not sure if I should ship. What do I do?

If the weather is forecast to be below 40F (4.4C) or above 80F (26.6C) in your area, we advise you either to choose an expedited delivery method or to take advantage of Zachys’ complimentary storage option (valid for 90 days from the purchase date), where we will hold your purchase in our temperature-controlled warehouse until you are ready to receive your order. After 90 days, storage fees will be applied to your purchase.

Note: travel protection does not cover damage caused by heat or extreme cold. 

I have placed an order. Where can I find my tracking information and past purchase history?

  • Go to zachys.com and click on the “My Account” icon (look for the outline of a person next to the shopping cart image) in the top righthand corner of the page.  

  • Select “Login” from the two drop-down options.  

  • Enter your email address and password and click “Sign In”

  • On your account page, click “My Orders” in the left-hand navigation.  

  • Click “View Order” next to the order that you are inquiring about to view item and shipping details.

Note: If you placed an order outside of our website (e.g., via a sales representative), you will need to contact our customer service teams via email or phone (866-922-4971).

I requested to pick up my order at one of your locations. What are my next steps?

For in-person pick-ups, please bring your order number and driver’s license to one of our three locations listed below. If you are sending someone other than the person named on the order, you must let us know ahead of time that it is ok to release your order to them by contacting us via email. Hours of operation for pick-ups:

Hours of operation for pick-ups:

Port Chester, NY
30-A Midland Ave, Port Chester, NY 10573
Monday – Saturday: 10am - 7pm
Sunday: 12pm - 5pm

Washington, D.C.
3521 V Street NE, Washington, DC 20018
Monday – Friday: 9am - 6pm

Delivery Instructions: Original Wooden Cases (OWCs) and Cartons

Because of their size and weight, original wooden cases or cartons are not automatically included with the delivery of wines. However, for an additional fee of $12 per case/carton, delivery of said boxes may be arranged within the United States. To make those arrangements, please email us or speak with a customer service associate via phone (866-922-4971). Additionally, please note that original wooden cases are shipped separately from the wines they once housed. Protection fees apply only to the wines shipped to your address, and not the wooden cases.


I purchased wine and requested you store it until I was ready. I’m ready to receive it now, what do I do?

Contact customer service at clientservices@zachys.com or 866-922-4971 and provide the name associated with your account, then the bottles or orders that you’d like prepared for you. Within 48 hours those items will be transferred from storage to a pickup location or shipped to your address.

What do I have in storage with Zachys?

Contact our storage technicians via email or phone (866-922-4971) and provide the name associated with your account. We will provide you with an inventory of your bottles currently in storage.

I received a bill from New York Fine Wine Storage. What is this?

New York Fine Wine Storage is a sister company to Zachys Wine & Liquor and oversees our fine wine storage facilities in the United States. When you store your bottles with Zachys, the wine is secured in a temperature-controlled warehouse that is independent of our retail warehouse. Customers receive a complimentary 90-day storage period for wines and spirits, after which time New York Fine Wine Storage will send you a bill twice per year in six (6) month intervals for additional storage time. If you remove the wine from storage before the end of the six-month period, your previous billing amount will be adjusted to the correct period of time items were in storage.

I would like to store my wine with Zachys for more than 3 months. What should I do?

Please contact us by phone 866-922-497 or email to obtain a copy of our storage agreement along with the rates.


What is your return policy?

Zachys accepts returns of unopened products up to 90 days from the original purchase date. Provided your return is within this timeframe, you may bring products into our store for a refund, or arrange a return shipment to our warehouse with the help of a Customer Service representative via email or phone (866-922-4971).

Note: a receipt is required in order to process a return, shipping fees will apply to any shipments and a 10% restocking fee is applicable to all returned or cancelled orders. Restocking fees may be waived if you wish to receive a Zachys credit for your return.

Client Services

I’d like to start filling my cellar, but I have questions. Can I speak with someone for guidance and assistance with my purchases?

Yes. Please call 866-922-4971, then press “1” to speak to a specialist or click here to contact us.

I am moving and I need help packing up my wine cellar for the trip. Additionally, it’s possible that I may wish to store my bottles during the transition. Can Zachys provide this service?

Yes. Please contact us via phone at 866-922-4971or email us to obtain a quote and other relevant information.


I have wine in my cellar I’d like to have valued or appraised and/or I am considering selling my wine collection.

Great! Zachys will often put auction estimates on your collection free of charge. Zachys also does fair market value and retail replacement appraisals for estate tax, divorce or insurance purposes. Please email us an inventory of your collection in an Excel document to our Consignments team, at which time we will review your collection and follow up with next steps after the inventory has been appraised and/or a decision has been made to purchase your wines.


I am throwing a party. Can Zachys help me with wine pairings for my event?

Yes. Please call 866-922-4971, then press “1” to speak to a specialist or click here to contact us.

Do you have Events and Tastings that I can attend?

Yes! We have many events throughout the year – explore our upcoming schedule of Tastings and Events. If you’d like to be notified of any future events, sign up for our email list.


How can I join your email list?

It’s as simple as clicking here.

Where can I follow Zachys on social media?

Stay connected with @zachys Instagram | Facebook

Press & Other Inquiries

I’d like to reach out to Zachys regarding a Press opportunity.

For all media inquiries, please contact our customer service team.

Do you have an affiliate program? How does it work?

Yes, we do! Please review our affiliate page for more information regarding how to join.


I am interested in working for Zachys. Where can I apply?

Thanks for your interest in working at Zachys. We encourage you to visit the Zachys Careers page to see a list of current openings. If you do not see a job listing that suits your skill set, you may also email your resume so that we can contact you if a suitable job becomes available.

General Policies


Note that it may take up to 3-5 business days to process your order from the time it was submitted. All orders will be acknowledged via an email sent to the email address listed in your account details after the order has been shipped. If an item has sold out, your order will be processed without that item, and the invoice will omit the costs for the out-of-stock item. If your order is time sensitive, please contact our customer service teams by email or phone (866-922-4971).

Order Cancellation/Return Procedures and Policies*

Orders that have been placed by the Buyer, but have not yet been processed for shipment can be cancelled without any penalty or fee.

Return Policy

Returned orders relates to any order that has been delivered to the Buyer and subsequently returned or declined by the Buyer. If items are being returned for reasons other than being damaged, the restocking fee for these orders is 10% of the sales amount. Returns are only accepted within 90 days of the purchase date, provided that the wine is a current vintage still stocked and sold by Zachys. If wine is returned without a receipt, we will only honor the lowest price the item has sold for in the last 6 months and will only issue an in-house credit on the Buyer’s account valid for one (1) year. Once the damaged bottles have been returned to us, we will issue you a refund, house credit or a replacement.

Special Orders

If a wine you are searching for is not currently in stock, Zachys might be able to source it for you, or it might be on its way already. Please contact our customer service teams by email or phone (866-922-4971) to inquire about the products you would like to acquire.

Do note that special orders, pre-arrivals and futures are bottle commitments made by Zachys on behalf of the customer looking to acquire what is not currently in stock. As such, Zachys may not accept returns or refund for special order, pre-arrival and futures products.

Important Notice - Place of Sale

Title to, and ownership of, all wine passes from seller to buyer in the state in which the sale occurs, and buyer takes all responsibility for the wine being transported from the state of sale to the buyer’s selected destination. By placing an order, buyer authorizes seller to act on buyer’s behalf in arranging for transportation of the wine at the buyer’s direction. Alternatively, buyer may choose to pick up the wine at seller’s location or make independent delivery arrangements. Sales tax will be applied based on the seller’s location. Seller makes no representation as to the legal rights of anyone to deliver or import any wines, alcoholic beverages or other goods into any state.

Buyer is solely responsible for the transport of wine and other goods purchased and for determining the legality and the tax/duty consequences of having the wine and other goods delivered to the applicable destination. All taxes, duties, and/or tariffs imposed at the time of delivery to the United States are the sole responsibility of the Buyer and must be remitted prior to the release of the wine.

Transportation Protection

As standard practice, a Protection Fee is added to all Zachys deliveries. The Fee is equal to 1% of the value of the items being delivered. In return for payment of the Protection Fee, purchased wines will be protected solely against breakage, theft or fire during delivery to the customer’s declared point of destination. Protection Fee coverage is equal to the value of the purchase price of corresponding wines. It covers the cost of replacement wines and standard re-shipment of those wines to customer. In the unlikely event that a customer’s re-shipment also experiences an issue, the next replacement and re-shipment are not covered by the first Protection Fee. Travel protection does not cover damage caused by heat or extreme cold.
In the case that you receive damaged merchandise, you must inform Zachys of any broken or damaged bottles within two days of delivery.
By waiving the Protection Fee, you release Zachys from any and all responsibility for breakage or loss that may occur to your order.

Privacy Policy

Privacy Notice

Zachys Wine International LLC, its affiliates, and subsidiaries (“Zachys”, “we”, “us”) holds the highest respect for its customers and commitment to your privacy.

This Privacy Notice applies to Zachys’ website ( www.zachys.com) (“Website”), and explains the Website’s data collection practices and usage. Before you navigate through this Website, we encourage you to read this Privacy Notice so that you can understand how this Website collects, maintains and uses your data. By using and browsing this Website, you consent to the data practices and terms and conditions of this Notice. If you do not consent, you should exit this Website.

To register an account with our Website, you must provide your email address and a password to access your Zachys' Website account. By registering an account with us, you agree that you will be solely responsibility for all actions related to your account, will maintain the confidentiality of your login information for your account and will prevent unauthorized use of your account. By registering with us you will automatically be added to our mailing list; however, you have the option to "opt-out". If at any time you would like to be removed from our list, simply email us and you will be removed immediately.

What information do we collect from you?

We use certain technologies and services to improve the functionality of this Website and your browsing experience. When you visit our Website, non-personally identifiable data may be collected with “cookies”. Cookies are text files stored on your browser or the hard drive of your computer or mobile device, or other similar technologies, to keep track of traffic and users to this Website, and improve the users’ access to the Website by identifying repeat visitors. Cookies can also enable us to track and target the interests of our users to enhance their experience on our Website.

Collected information may include non-personal data such as your IP address, location, times you access this Website and information about your computer/mobile device’s hardware and software. Our Website collects non-personally identifiable information via Google Analytics. This third-party service provided by Google collects the “digital footprint” of every user in order to analyze website traffic. This analysis is done in the aggregate and cannot be traced back to any individual visitor. You may prevent cookies from being placed on your device by adjusting your browser settings or by other means; however, this may impact your browsing experience on our Website. For more information on the Google Analytics privacy policy and how to opt out of Google Analytics, please go to Google’s help pages to learn about their privacy policies.

Zachys will only collect your personally identifiable information (“PII”) if you choose to voluntarily provide us with it. PII is information that can be used on its own or with other information to identify, locate, or contact a single person, or to identify an individual in context. For example, if you contact our office by email, you will be submitting personal information about yourself to us. Another example of PII collected by our Website is credit card or other financial information used in e-commerce transactions, which is encrypted by a third-party security provider.

We collect information entered by users such as email addresses, phone numbers, etc., as well as items in shopping carts, the website’s chat forum, purchase history and demographic information a user chooses to provide to personalize the user’s on-site experience, or to communicate with the user after their visit. Individual session behavior can include timing between activities on the Website as well as navigation through the Website. This data is managed by third-party providers. The users’ information collected by the Website is used to contact users about the products and services on the Website, for billing purposes and to fill orders placed by the users.

We do not knowingly collect or maintain personal information on individuals under 21 years old. The content of this Website is not intended for anyone under 21 years of age. If we learn that we have received data through our Website from an individual under 21, we will remove this information from our records. If necessary, we may also share PII in the course of a reorganization, merger, or sale.

If you are still not comfortable with releasing your credit card information via our Website, you may call 914-874-8000 to place your order.

We will not sell, rent, or disclose your information collected on this Website to third parties, except as provided in this notice. For example, we may use your information with third parties, on terms consistent with this privacy policy, to help us design services to support this Website. We may also respond to you regarding the reason you contacted us.

We share aggregated demographic information with our partners and advertisers. This aggregated demographic information is not linked to any personal information that could identify any individual person. We will provide users’ information when necessary to comply with the law, such as disclosures of users’ information to a law enforcement agency for the users’ safety or the safety of others, or when compelled by subpoena or other legal process.

From time to time our Website requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and does not require making a purchase.

Third Party Links

This Website may include links to other websites. Also, you may arrive at our Website through a link on another website that is not operated by us. We are not responsible for the operation of any third-party website or the information they collect. We encourage you to review the privacy policies of every website you visit.


Your financial information sent to us through this website is encrypted. and payments are processed by a secured third-party partner. Zachys has taken the steps to ensure your security If you would prefer to provide payment information over the telephone, you may contact us 914-874-8000 after placing your order on the website. Please note that no orders will be considered complete until payment has been submitted. To facilitate Zachys’ ongoing efforts to ensure the security of users’ information, Zachys reserves the right to alter the security methods utilized at any time.


By using our Website, you agree to indemnify, defend and hold harmless Zachys, its employees, officers, directors and agents from any losses, claims, costs, damages, or liabilities, including reasonable attorney’s fees, arising from your use of this Website.

Amendments to this Notice

This Privacy Policy is effective as of July 10, 2017 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We will periodically update this notice. Please review this notice to stay informed about Zachys’ current privacy practices. Your continued use of this Website after we post any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.


This Website is copyrighted by Zachys Wine International LLC, its affiliates, and subsidiaries. Redistribution of this Website or any of its contents by you without our express prior written permission is prohibited. All rights are reserved.

Governing Law

This notice shall be governed by the laws of the State of New York and/or District of Columbia, which shall also be the exclusive jurisdiction to adjudicate any lawsuit arising in connection with this Website.

Contact Us

Please email us if you have any questions about this Privacy Policy.

Accessibility Statement for Zachys

Measures to support accessibility

Zachys Ecommerce LLC (“Zachys”) is committed to making its website and online content accessible to people with disabilities.  To ensure the accessibility of Zachys Ecommerce Store, Zachys includes accessibility throughout its internal policies, integrates accessibility into its procurement practices and maintains a detailed audit program for ongoing enhancements.  Zachys endeavors to improve the accessibility of its website and applications and to ensure all of our websites and web applications conform to all Level AA success criteria of WCAG 2.1 and to Section 508 of the Rehabilitation Act of 1973 (Electronic and Information Technology Accessibility Standards, 36 C.F.R. § 1194), and other applicable accessibility standards, including those required by the Americans with Disabilities Act of 1990. 

Zachys welcomes your feedback on the accessibility of Zachys Ecommerce Store. Please let Zachys know if you encounter accessibility barriers on Zachys Ecommerce Store:

  • Phone: 1 (866) 922-4971
  • E-mail: clientservices@zachys.com
  • Visitor Address: 34 Midland Avenue, Port Chester, NY 10573
  • Postal Address: 34 Midland Avenue, Port Chester, NY 10573

Zachys strives to respond to all feedback within 2-3 business days.

Future Arrivals


Pre-Arrivals (sometimes referred to as wine futures) are wines and spirits that are priced for sale but havenot yet arrived, whether that transit period be as short as a few days or, in the case of Bordeaux Futures, as long as a few years. Many pre-arrivals are “First releases,” but in some cases they can be wines that we have managed to secure in the secondary market. Most often they are premium wines that are in high demand and available in limited quantities. Zachys does not offer any Pre-Arrivals that are not confirmed to be sold by our suppliers. By purchasing a Pre-Arrival, one is guaranteeing a reserved part of our allocation of that wine and they will be among the lucky few that has access to the item upon release.

Placing Orders:

If your order contains one or more Future Arrival item(s), you will not be able to choose a delivery method until the wine arrives in our warehouse. Upon arrival, Zachys will store them in our temperature-controlled warehouse and contact you to schedule for delivery.

We communicate important order status information using the email address you have on file in your account. Please keep it up to date so we can reach you when necessary. If you have any questions, please email us with your inquiries.