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Returns and Bad Bottles

Returns

Zachys accepts return of unopened product up to 90 days from the original purchase date.  Within this window, you may bring product into the store for refund; a receipt or original order number is required in order to process an over-the-counter return.

If you are unable to return products to the store, you may arrange a return shipment to our warehouse with the help of a Customer Service representative at (914) 874-8000 or cs@zachys.com. Return shipping fees may apply.

Please note that a 10% restocking fee is applicable to all returned or cancelled orders.  Restocking fees may be waived if you wish to receive a Zachys credit for your return.

Bad Bottles

Corked or otherwise innately flawed bottles are always a possibility when it comes to wine, albeit an infrequent one.   Zachys stands behind our product, and we are happy to accept return of open bad bottles within our 90-day return window.  Given that our products are variable and perishable by their very nature, we are unable to guarantee wines that have been out of our possession for longer than 90 days, and therefore cannot make exceptions to the policy even in the event of bad bottles.

Please note that all bad bottles must be returned to Zachys for inspection by a manager before a refund or credit can be issued.  If you are unable to bring the bottle into the store, a Customer Service representative can assist you with a return shipment.  Simply recork the bottle as tightly as you can, and pack it safely in a box.  Zachys will send you a return label at no additional cost to you. No restocking fees apply to bad bottle refunds once verified.