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General Policies

As of October 3, 2019, General Policies have been updated to reflect changes in tax/duty/tariffs levied under Important Notice – Place of Sale.  We have added:

Buyer is solely responsible for the transport of wine and other goods purchased and for determining the legality of, and the tax, duty, and/or tariff effect on, having the wine and other goods imported and/or delivered to the applicable destination. All taxes, duties, and/or tariffs imposed at the time of delivery to the United States are the sole responsibility of the buyer and must be remitted prior to the release of the wine. 

What this change means:

This effects buyers of any Pre-Arrival wines that have any tax/duty/tariffs levied on their wines during the time of delivery to the United States.


Ordering

Please Note: The time it takes to pull, assemble and process a typical order is approximately 3-5 business days prior to leaving Zachys premises. If your order is "Time Sensitive", please contact us 1-800-723-0241.

Older vintages, fine and rare wine availability in many cases is extremely limited. We will do our best to fill your order but cannot be held responsible if an item is unobtainable at that time.

You may elect to have the original wood case delivered (if applicable) by emailing clientservices@zachys.com upon submission of your order. Please reference your order number. There is a supplemental charge of $12+tax per wooden case for delivery via Ground service.

All orders will be acknowledged via email once they have been submitted. Please allow a minimum of 3 -5 business days for your order to be pulled, processed and assembled for delivery. In some cases, when the inventory of an item is listed as "Limited Quantity Available", there may be a delay while we will double check our stock and check with the distributor in order to locate additional inventory. If an item has sold out, it will be omitted from your final invoice. You may place an order on our webiste or via telephone per the below. 

Website

Place your order right now on this site by using your Visa, MasterCard, Diners Club, Discover or American Express. All information is secured under our company security policy.

Telephone

Call us at (800) 723-0241 to place your order over the phone.

Maximum Credit Card Purchase

Credit Card purchases may not exceed $10,000. Maximum credit card charge for Bordeaux Futures is $10,000. Remaining balance can be paid by check or wire transfer. Please contact us regarding purchases that exceed this amount.

Order Cancellation/Return Procedures and Policies*

Cancellation Policy:

Cancelled orders are orders that have been placed by the Buyer that have not yet been delivered. A restocking fee of 10% will be assessed at the time of the issuance of a credit.

Return Policy

Returned orders are any order that has been delivered and then returned or declined by the Buyer. The restocking fee is 10% of the sales amount. Returned purchases are only accepted within 90 days of the purchase date and if the wine is a current vintage still stocked by Zachys. If wine is returned without a receipt, we will only honor the lowest price the item has sold for in the last 6 months and will only issue an in-house credit on the Buyer’s Account valid for one (1) year.

Unfortunately, sometimes wine bottles may not get to you in perfect condition. . Zachys is more than happy to replace or refund within 90 days of the original purchase date items that are damaged on arrival or are corked or otherwise flawed. . Once the damaged bottles have been returned to us, we will issue you a refund, house credit or a replacement.

Special Orders

Zachys reserves the right not to accept any special orders for credit, including special size requests for pre-arrivals or futures.

Important Notice - Place of Sale 

Title to, and ownership of, all wine passes from seller to buyer in the State in which the sale occurs, and buyer takes all responsibility for the wine being transported from the state of sale to the buyers selected destination. By placing an order, buyer authorizes seller to act on buyer’s behalf in arranging for transportation of the wine at the buyer’s direction. Alternatively, buyer may choose to pick up the wine at seller’s location or make independent delivery arrangements. Sales tax will be applied based on the seller’s location. Seller makes no representation as to the legal rights of anyone to deliver or import any wines, alcoholic beverages or other goods into any state.

Buyer is solely responsible for the transport of wine and other goods purchased and for determining the legality and the tax/duty consequences of having the wine and other goods delivered to the applicable destination. All taxes, duties, and/or tariffs imposed at the time of delivery to the United States are the sole responsibility of the Buyer and must be remitted prior to the release of the wine. 

Local Delivery Pricing

Scarsdale, White Plains, Hartsdale, Ardsley, Greenburgh, Eastchester: free delivery
Remainder of Westchester: $25 for first case, plus $5 for each additional case
Connecticut: $30 for first case, plus $15 for each additional case
Manhattan: $35 for first case, plus $10 for each additional case
Long Island: $35 for first case, plus $15 for each additional case
New Jersey: $40 for first case, plus $20 each additional case

Transportation Protection

As standard practice, a Protection Fee is added to all Zachys deliveries. The Fee is equal to 1% of the value of the items being delivered. In return for payment of the Protection Fee, purchased wines will be protected solely against breakage, theft or fire during delivery to the customer’s declared point of destination. Protection Fee coverage is equal to the value of the purchase price of corresponding wines. It covers the cost of replacement wines and standard re-shipment of those wines to customer. In the unlikely event that a customer’s re-shipment also experiences an issue, the next replacement and re-shipment are not covered by the first protection fee. Travel protection does not cover damage caused by heat or extreme cold.

In the case that you receive damaged merchandise, you must inform Zachys of any broken or damaged bottles within two days of delivery.

By waiving the Protection Fee, you release Zachys from any and all responsibility for breakage or loss that may occur to your order.