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General Policies

Legal Age

You must be at least 21 years of age to purchase wine. ADULT SIGNATURE REQUIRED. All first time orders will be required to submit proof of age via email or fax.

By placing your order you have represented to Zachys that you are at least 21. All alcoholic beverages that Zachys arranges for delivery on your behalf must be received and signed for by an adult of legal drinking age; this also includes items delivered out of the United States.

Ordering

Please Note - The time it takes to pull, assemble and process a typical order is approximately 3-5 business days prior to arranging for delivery. If your order is "Time Sensitive", please enter a note in "Special Instructions" upon submission of your order or contact us 1-800-723-0241.

In some cases, when the inventory of an item is listed as "Limited Quantity Available", there may be a delay while Zachys will double check our stock and check with the distributor in order to locate additional inventory. Zachys will do our best to fill your order but cannot be held responsible if an item is unobtainable at that time.  If an item has sold out, it will be omitted from your final invoice.

To maintain a high level of customer service, Zachys requires a minimum order of $100.00 to be delievered to a single location. All orders will be acknowledged via email once they have been submitted.

You may place an order via one of the following options:

Website: place your order right now on this site by using your Visa, MasterCard, Discover or American Express. All information is secured under our company security policy.
Telephone: Call us at (800) 723-0241 to place your order over the phone.
Maximum Credit Card Purchase: Credit Card purchases may not exceed $10,000. Maximum credit card charge for Bordeaux Futures is $10,000. Remaining balance can be paid by check or wire transfer. Please contact us regarding purchases that exceed this amount.

Order Cancellation/Return Procedures and Policies*

Cancellation Policy: Cancelled orders are orders that have been placed by the Buyer that have not yet been delivered. A restocking fee of 10% will be assessed at the time of the issuance of a credit.
Return Policy: Please see our returns page.
Special Orders: Zachys reserves the right not to accept any special orders for credit, including special size requests for pre-arrivals or futures.
*Zachys, in its own discretion, reserves the right, for whatever reason, to refuse to cancel an order or to accept a return.