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General Policies and Order Information

Legal Age Restrictions | Ordering | Website | Telephone
Facsimile | Maximum Credit Card PurchaseCancellation | Zachys Return Policy

 

 Help Desk Files and Tutorials

Billing Phone Number - It's asking for my billing phone number but won't let me add it.

How do I find the wines I want - Watch this quick tutorial to help guide you.

 

Policies

Legal Age

You must be at least 21 years of age to purchase wine.

ADULT SIGNATURE REQUIRED
By placing your order you have represented to Zachys that you are at least 21. All alcoholic beverages that we ship on your behalf must be received and signed for by an adult of legal drinking age; this also includes items shipped out of the United States.

***All first time orders will be required to submit proof of age via email or fax.***

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Ordering

Please Note - The time it takes to pull, assemble and process a typical order is approximately 3-5 business days prior to shipping. If your order is "Time Sensitive", please enter a note in "Special Instructions" upon submission of your order or contact us 1-800-723-0241.

Older vintages, fine and rare wine availability in many cases is extremely limited. We will do our best to fill your order but can not be held responsible if an item is unobtainable at that time.

To maintain a high level of customer service, Zachys requires a minimum order of $100.00 to be shipped to a single location. All orders will be acknowledged via email once they have been submitted. Please allow a minimum of 2 business days for your order to be pulled, processed and assembled for shipping. In some cases, when the inventory of an item is listed as "Limited Quantity Available"  (click here to see what we're talking about), there may be a delay while we will double check our stock and check with the distributor in order to locate additional inventory. If an item has sold out, it will be omitted from your final invoice. You may place an order via one of the following options:

Website - place your order right now on this site by using your Visa, MasterCard, Diners Club, Discover or American Express. All information is secured under our company security policy.

Telephone- Call us at (800) 723-0241 to place your order over the phone.

Facsimile - Place your order via fax to (914) 723-1033

Maximum Credit Card Purchase - Credit Card purchases may not exceed $20,000. Maximum credit card charge for Bordeaux Futures is $10,000. Remaining balance can be paid by check or wire transfer. Please contact us regarding purchases that exceed this amount.

Cancellation: A restocking or cancellation fee of 10% will apply to any cancelled order that has been processed.

If we do not have the item that you are looking for we would be happy to try and special order it for you. Please note that all special orders are done in full case quantities only and subject to final confirmation. All sales are final: no returns, exchanges or discounts applicable.

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Zachys Return Policy

Rule 1: If you do not have a receipt and wine is of the current vintage (still available), we will honor the lowest price the item has sold for in the last 6 months.

Rule 2: If the item is one that we no longer carry or a past vintage (unless it has changed within the last month) we cannot accept the item for credit.

Rule 3: If the receipt provided is more than 6 months old we cannot accept the wine for credit.

Rule 4: If an item is returned with no receipt, an in house credit will be issued toward another purchase within the same year.  

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Having Trouble Entering Your Phone Number?

To enter a phone number associated with your credit card:

- Click the My Account link at the top of the screen [next to the shopping cart link]

- Click on Credit Card from the menu selection on the left.

- Add your "Contact Phone" and click "Save Credit Card"

- Return to your Shopping Cart and proceed to checkout

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