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Celebrating 65 Years 

"Your father-in-law's history in the recent gazette was great.  My favorite of your long time ads was the lamb chops one." Michael 5/09

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"It’s always a pleasure dealing with you guys, and has been since I bought my first wine from you in … 1985." Dick 5/09 Friday Harbor, WA 

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"Andrew - thank you for your help.  By the way, I really like the emails that you send out!  It makes it 1) easy to get good wine and 2) it usually feels like good value.  These are both important, especially in this economy.  Finally, I enjoyed reading the latest mailer that included the store and family history.  Congratulations to all of you."  Mark, 5/09

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"I enjoyed reading about the Zachys story in your 65 Anniversary publication.  It makes me think about a large purchase of 89 Bordeaux I made from Jeff.  I look back at the cost of first growths and it makes me enjoy them even more!  I have enjoyed the wines I have purchased from Zachys for decades and continue to have fond thoughts of your establishment. Keep on going - You are a great American story. Fondly, Richard" 4/09

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"I received the 65th anniversary Zachys publication in the mail yesterday and thought it was fantastic. What a true American success story." John, 4/09

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"Thank you for your more than timely response. Your words once again confirm why I believe that Zachys is the premier source of wines for both futures and/or currently available bottles. It is almost difficult to remember the original “small” store back when I purchased my first Bordeaux’s from the difficult 1975 vintage (so much potential, but never reached). Almost turned towards California because of the 1974 vintage, but the wait was worth it when the Bordeaux’s came roaring back with the 1982’s and so on. Anyway, drinking the 1989’s now and loving it thanks to Zachys. Thanks again for your support and solid customer service." Ray 11/07

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"I would like to express to you, my appreciation of your consideration. I will tell you that I have been purchasing wine from Zachys for several years now and that, over the years, there have been a couple of "bumps in the road". I will also tell you that EVERY TIME I have called with a concern, my issue has always been resolved to my satisfaction. Such is the case again this time. In dealing with companies over the internet, at long distance, I frequently feel at a disadvantage and often find myself feeling like I am open to being taken advantage of, or at least being poorly treated. While I will admit to having those feelings with Zachys on the front end of having issues, to your credit, they have ultimately never been justified. I commend your dedication to the satisfaction of your customers, something that I think unfortunately does not occur with other companies as often as it should. Keep up the good work! Give your staff a bonus!Zachys will continue to be my first choice in locating wines that I pursue." Pete, 7/07

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"Thank you for your prompt response. Your solution is completely satisfactory and your customer service is both extraordinary and quite the breath of fresh air in this day and age. I want to thank you personally for your effort. Last years order from Zachys was an early birthday present to myself. With the satisfaction I've received you can expect that birthday present from Zachys to become a tradition, at a minimum." Curt 6/07

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"I just wanted to say how much i enjoyed the Gazette issue that featured al the family photos, quotes, and travel pictures - the total production i found really nice, including the overall layout, framing of the offerrings, and choice of colors. really well done. thanks and thanks for bringing to our home here in Wyoming, fine wines with fine services as well." Robert 12/06

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"...Thanks to you and your exceptional team for a truly first class evening. The hospitality was warm, the space was inviting and just the right size, the food was exquisite and the wines and the way they were displayed showed Zachys at its best..." 10/06

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"You will be amused to know that I was in a very obscure town in south africa last weekhaving dinner with my brother and his wife when my blackberry started vibrating on the table. They looked alsrmed and said don't you want to see who it is? I said no, it is andrew mcmurray with some wonderful wine deal because if it was someone from my office they would be calling in case I did not have my blackberry on." 11/05

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"Thanks for the quick response and, more importantly, just for existing. You guys are a treasure." Andrew 5/03

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"Dear Mr. Zacharia, First, please let me thank all the good folks at Zachys for your special wine tastings. Since I knew next to nothing about wine until late 1998, they have helped me understand and appreciate how wonderful wine can be, especially with a good meal. The last time I saw you in the store you said, 'I've been drinking the stuff all my life.' I just wish I could say the same thing. When I first started my purchases of Bordeaux wine, I knew even less about them and absolute zero about futures. I took the advice in your "Gazette" and have spoken to Alex about these wines and have reserved some of the mid-range Margaux, St. Julien & Puillac and basic Medoc & Moulis from the vintage. Alex knows so much about these wines it is astounding!! Not only that, but he knows who runs the estates and how they actually make the wines and what kind of grapes go into them, etc. He is very patient and takes his time explaining the various Chateaux and what they have to offer. And if he must, he consults his notes and calls you back about it. Service: this is the fundamental reason why Zachys is the most enjoyable place to buy fine wines. Please thank Alex for me and keep up the the nice services. It's a real pleasure coming to your store and it's made even better because of Alex. Please accept my best wishes for a very Happy Holiday to you and your talented staff!" Hilary 3/02

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"Thank you for the efficiency with which you completed my first order with Zachys. I decided to try your company after seeing your advert in Wine Spectator Magazine, and noticing your Forbes Magazine award. I have just received the delivery and was very impressed by the professionalism and courteousness of your delivery person and the superior quality of the cartons used. the whole process from browsing your site, ordering, delivery and accurateness of the packing list/invoice was a pleasure, and I anticipate using your company again. The majority of the wines I purchased were from your list of recommendations, and I now look forward to trying them! Many Thanks." Victoria, 2/02

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"I'm sure you know we have plenty of retail outlets up here. None are as competent as you guys...I've been a wine enthusiast for 30 plus years. I got very ill two years ago. Lots of wine came up from the cellar and none went back in. I'm begeinning to feel better and the docs are telling me I'm finally on the mend. In the interim I didn't do much research and lost my enthusiasm. AS you might guess from the recent activity I'm returning to my hobby with some enthusiasm. You guys have been helpful." Edgar, 2/02

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"Bravo pour ce magnifique tasting et je t'en remercie. J'ai été très impressionné par l'activité qui règne dans ton magasin, jamais en arrivant je ne pensais que l'on verrai autant de monde. J'ai également beaucoup aimé l'atmosphère familiale qui règne dans votre société. J'aurais en grand plaisir à te revoir à Bordeaux pour un déjeuner ou un dîner à la maison." Didier, 1/02

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"I’m an American living in Europe. On a recent trip to Colorado I spent a few days in New York for business reasons. I happened to see your ad about Bordeaux 2000 wines in the Wednesday, June 20 issue of the NY Times. I stopped by your store to speak with your Bordeaux expert, Mr. Alex Javadi. My intention was to buy a few cases of Bordeaux futures. Unfortunately, no prices were available on the wines I wanted. So I decided to buy a couple of bottles of wine for myself. After talking to Alex, instead of a couple of bottles, I ended up buying a whole case of wine!

I just want to tell you that Alex answered all my questions both knowledgeably and patiently. I liked the fact that he not only speaks the language of each region but understands the culture and the wines of each area. Alex encouraged me to be a bit more daring in my choices, and I have to say that I haven’t been the least bit disappointed in a single bottle. I can assure you that you’ve won over a loyal customer. I will be relocating to New York soon and I look forward to frequent visits to Zachys and more information and assistance from Alex. Thank you so much for this thoroughly enjoyable shopping experience – certainly my best for wine-buying!" Vicki, 7/01

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"Jeff, Over the past few months I have received a couple of faxes from you offering selected wines. Thank you for the communication. I will provide my email address for future offerings as email is a more efficient means for me to review the items. But, I thought I would take this opportunity to let you know how much I appreciate dealing with your store and in particular, Alex Javadi. Over the past two years Alex has been very helpful in guiding my purchases of Bordeaux wines, particularly futures. Last year, while in the city on business I drove to your store and retrieved several of my purchases to bring back with me to Atlanta. While Alex was not in that day other folks were very helpful in locating and assisting me with my wine. I only wish we had a Zachys South...

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On a wine purchasing note. Please remind Alex of my still outstanding need for several years of Ch. Margaux. to fill my vertical collection for 84 forward. (Even though 84 was a very rough bad vintage, I would like to acquire a few bottles. I now order a case each year (since 94). My plan is to give each of my daughters a vertical of Margaux from their birthyear forward, on their wedding, with the reminder that marriage like fine wine has wonderful years to be treasured as well as hard years to be overcome. Perhaps a little sappy but thats okay - they will get some damn fine wine in the lecture. Thank you for all your help." Chuck, 1/01

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"Just a note---A few days before christmas, I had not received all my order ( which was to be a Christmas present for someone). I called--expecting the preholiday, stessed out, difficult phone call (I had already been on the other side of phone madness all day!)--I spoke with Jeff who was unbelievably nice on the phone. I explained the problem, and he told me he look into the problem, and let me know. Within an hour I heard from him, and he said I'd have the reidel glasses the next day--------and they did, saving me from a last minute gift buying trip. I realize it was not a huge order, but Jeff made me feel that it was, and I felt the old addage "treat other's as you would like to be treated" was in full effect---Thanks for all the help--you certainly have a new customer , for the new millennium!" Philip, 1/01

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"Dear Jeff, Thank you for the quick response, I truly appreciate it. In an era when websites and emails allows the merchant to keep a far distance from their customers, what a refreshing surprise to have the president of Zachys take the time to write a personal letter to a customer. I applaud you for this effort and high level of customer service that it shows...I have been a customer of yours for close to ten years and was one of your first online customers...Again, thank you for your response and I look forward to being a long-term customer of Zachys." Christopher, 9/00

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